Hospitals and Physician Practices could improve Patient Experience by keeping patients engaged thru communication.

Administrative forms can be completed electronically prior to the appointment to reduce check-in delays and help minimize Practice cost. Supported integration with Epic and Cerner.

Launching Patient Survey’s to allow continuous communication with your Patient population.

Reporting capabilities will allow your office to communicate with patients to make necessary improvements to achieve the highest patient satisfaction scores.

Patient Experience rating

Our rating system helps ensure the comfort and satisfaction of every patient visit. At the end of each visit, the patient will be prompted to rate their hospital or office visit on a scale of 1-5 stars, 5 being the best.

Defining a good experience rating

Anything more than 4.8 is awesome. If your rating drops below 4.8, you may want to consider ways to improve it. Office Managers are alerted of consistently low ratings – the patient feedback are a good indicator of where to improve.

Flags and feedback

When a patient leaves a rating, we ask for feedback and flags. Take any feedback as constructive criticism, like a guide to help you decide what to focus on improving. We'll email you a feedback summary weekly or month with patient feedback totals and metrics.

There are four flags:

• Timely Registration and On-Time visit
• Safety
• Cleanliness
• Friendliness